See the full article here: https://www.cio.com/article/3603856/agentic-ai-promising-use-cases-for-business.html
The six top uses for AI agents listed by Jason Snyder and Grant Gross are:
- Software development
- Robotic process automation
- Customer support automation
- Enteprise workflows
- Cybersecurity and threat detection
and
Business intelligence
Another area where AI agents will have a large impact is business intelligence. While BI dashboards are relatively simple to use, gaining insights that go beyond the standard categories has often taken the work of a data team to extract, says Ryan Janssen, co-founder and CEO at Zenlytic, an AI-powered BI vendor.
Agentic AI paired with a BI solution could give more employees access to useful analytics, he says. For example, an AI agent for BI could advise a marketing team about where to spend its budget or create a chart based on an example drawn on a napkin, Janssen says.
AI agents that understand voice inputs can generate business data insights based on spoken questions such as, “What are our top three marketing channels?”
“That’s a very natural question, but it’s ambiguous,” Janssen says. “What you can’t do with the chatbot versus an agent is disambiguating that ambiguous question. What do you mean by ‘top’? The agent, when well built, will say, ‘Oh, wait, this is ambiguous; I need to go back and use a tool for this.’”
Many organizations are just at the start of their agentic AI journeys, and there are hundreds of uses yet to be discovered, Janssen adds. Coding agents are an early use case because programming is detail-driven and time consuming, but now coding hobbyists are building apps using coding assistants.
“The way that they are best applied is when you have work that is grindy, takes a lot of work, or requires a lot of attention to detail,” Janssen says.
When dozens of agents get strung together and organized, enterprises will see new breakthroughs, he adds.
“We haven’t even scratched the surface yet with what agents can do,” he says. “We don’t know what an organization looks like yet, how they’re supposed to interact, and how it is governed. But I have no doubt that over the next couple of years, we’re going to figure that out.”
